Returns & Exchanges
At Alter Bridge, we stand by the quality of our products and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original, unused condition with all packaging intact to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and include the printed return authorization slip inside the box.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing